WhatsApp Business App – Prior diving into what whatsApp business App is and what it looks like, it will be nice that you know few things about whatsApp business.
Thus, WhatsApp was formerly created for the communication between individual users of WhatsApp either with each other or in groups, but on September 2017 announced the new platform they will be introducing that will enable companies to provide customer service to WhatsApp users.
Whatsapp Business App Review
Thus, in the year January 18, 2018, WhatsApp officially launched its business App in selected markets which include Indonesia, Italy, Mexico, the U.K and the U.S ahead of its worldwide rollout.
The company in going about this have started verifying business accounts as part of its WhatsApp Business pilot programmed back in September 2017 and each verified account was given a kind of trademark that is green checkmark as a means of demonstrating their authenticity.
Therefore, WhatsApp Business App is aimed at small business owners, designed to make it easier for companies to communicate with their customers and manage their orders, whatsApp business users are to create Business profile and add details like the company’s website, location and contact information to it.
However, whatsApp business is now available in Nigeria for download, although the app is still facing a test run and for the moment is still available to fill countries which are the five (5) mentioned above and for now is only available to Android users yet to be made available to iOS.
Benefits of WhatsApp Business App
- Business Profiles
For businesses that really want to be easily discovered by customers, thus this platform allows its users to create business profile with helpful information for customers and this information include your company address, phone number, business description, email address, and website.
- Smart Messaging Tools
WhatsApp app saves you time with its messaging tools and one of the messaging tools that comes with whatsApp business app is Quick Replies which help you to save and reuse messages youfrequently send so you can easily answer common question in notime.
Also, we have another tool by name Automated Messages which allow businesses to set an away messages when unable to answer, so that customers will know when to expect a response. You can as well create a greeting message to introduce your customers to your business.
- Messaging Statistics
This is one of the feature of the app that allows businesses to be able to review simple metrics behind the messages that is being sent. This helps to show how many of your messages that where successfully sent and were delivered and read.
- WhatsApp web
Also, outside from using the App to send and receive messages from customers, you can also send and receive messages with WhatsApp Business on your desktop or laptop. Thus, making it more accessible for business especially those with customer support team.
How to Download WhatsApp Business App
First, be reminded that whatsApp business is a free-download Android app for small business, and before you get to have the app, they are few things you have to know, thus:
- If you have an existing WhatsApp Messenger account, you have the option to move your chat history to your new whatsApp Business account.
- And your chat history can be moved back to whatsApp Messenger if you decide to stop using whatsApp Business.
- Also, you can use both apps, WhatsApp business and whatsApp messenger. However, each app, must be linked to its own unique phone number, thus you can link them to one number.
- The app is still being rolled out, if it is not yet in your country, continue to check Google Play store.
Therefore, having considered the above:
- Download whatsApp Business Google from Play store.
- Verify your business phone number, the particular to be used to communicate to customers.
- Restore your chat history, if you wish to.
- Set your Business name
- Build your profile. Tap the menu button. Settings>Business settings profile.